Office Staff

Placing office staff is by far our most popular candidate role and one that covers lots of different positions. Popular office roles would include Admin administrators, Customer service agent, Account managers, Communications support, Data entry clerk, Office manager and HR roles. 

Reception Staff

Receptionists need to have an ear to the ground and be aware of everything that’s going in an organisation, from knowing which important meetings will be taking place to co-ordinating deliveries and organising travel arrangements for staff. You'll also often be the first person that employees and potential clients see, so you're always representing the company.

A receptionist’s daily tasks will involve:
 

  • Meeting and greeting clients

  • Booking meetings

  • Arranging couriers

  • Keeping the reception area tidy

  • Answering and forwarding phone calls

  • Screening phone calls

  • Sorting and distributing post

Personal Assistant

As a personal assistant you'll be helping out your boss with whatever they need, from managing a diary to typing up reports or planning meetings. Basically, you help organise their life so they'll always know where they need to be and what they're doing. 

Your duties as a personal assistant will largely depend on your experience, the length of time you’ve worked in the company and the level of trust you have with your boss. Personal assistants will be expected to carry out tasks such as:
 

  • Typing up minutes

  • Organising diaries

  • Fielding calls

  • Managing junior office staff

  • Organising travel arrangements

Front of house

Front of house staff is another very popular position for Dreams recruitment and a main reason our clients come to us. The role is extremely important as the front of house staff is the first person your clients will meet and we all know first impressions mean everything. It's vital to have a friendly and inviting front of house staff to meet and greet everyone. A front of house staff is generally hired for to manage the main reception desk area, hotel lobby, business centres plus lots more. General duties can involve:

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  • To ensure the smooth running of the teams administration function

  • Dealing with telephone calls, messages, emails both for internal and external

  • Booking and preparing meeting rooms, ensuring refreshments are set up before meetings, arranging lunches for management/clients when it's needed.

  • Accommodation and taxi arrangement for clients.

  • Liaising with the cleaning company to keep a clean and tidy working environment.

  • Administration support to the team; expense claim acknowledgement; Administration support to the directors.

  • Liaising with the client's Finance to complete the supplier payment.

  • Facility management for the office.

  • Ordering stationery, maintaining office supplies.

  • Liaising with the client's HR of uploading annual or sick absence.

  • Maintain the departmental calendar

  • Compile and submit expense claims/invoice for the team

  • Assisting and supporting the Office Manager to maintain a social and happy office environment with regular planning of holiday celebrations, company functions and regular social events.

Event Management

If your company is regularly planning and organising events then you will certanly need an events manager.  The events manger will generally plan an event from start to finish and below are some of the common duties
 

  • liaise with clients to find out their exact event requirements;

  • produce detailed proposals for events (for example, timelines, venues, suppliers, legal obligations, staffing and budgets);

  • research venues, suppliers and contractors, and then negotiate prices and hire;

  • manage and coordinate suppliers and all event logistics (for example, venue, catering, travel);

  • liaise with sales and marketing teams to publicise and promote the event;

  • manage all pre-event planning, e.g. organising guest speakers and delegate packs;

  • coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget;

  • manage a team of staff, giving full briefings;

  • organise facilities for car parking, traffic control, security, first aid, hospitality and the media;

  • make sure that insurance, legal, health and safety obligations are followed;

  • oversee the dismantling and removal of the event and clear the venue efficiently;

  • produce post-event evaluation to inform future events;

  • research opportunities for new clients and events.

Sales Staff

Every business needs sales to survive and new business is always key. We offer a range of sales staff from telemarketers right up to regional sales executives.   

Call center staff

Call center staff are required all of the world and this role is a very popular and important one. Some of their tasks will include:
 

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.

  • Determines eligibility by comparing client information to requirements.

  • Establishes policies by entering client information; confirming pricing.

  • Informs clients by explaining procedures; answering questions; providing information.

  • Maintains communication equipment by reporting problems.

  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.

  • Accomplishes sales and organization mission by completing related results as needed.

Secretary Staff

Hiring the right secretary for any business is key and will manage lots of different tasks as once. 
 

  • Managing diaries and making appointments

  • Booking rooms and travel arrangements

  • Preparing and distributing papers and documents for meetings

  • Taking minutes

  • Dealing with post

  • Drafting letters and other documents, such as PowerPoint presentations

  • Maintaining filing systems

  • Answering the phone and answering queries

  • Photocopying and printing

  • Using various computer packages - Word, Excel, PowerPoint

Data Entry Staff

As a data entry clerk (or database administrator) it's your job to update and maintain information on computer systems and in archives.

It's an important role as information in these systems is only valuable if it is accurate, up to date and useable.

 

The job description is quite straightforward and your day will involve entering information into the computerised database. The type of information varies from company to company. If you work for a sales company for example it could be sales data or personal information on new clients, if you work for a research firm it could be market research survey results.

Information you work with might be text based or numerical. It could be paper-based information that needs logging into spreadsheets or databases.

As master of the archives, you might have a company facing role where it is your responsibility to help other employees find the information they need. It is also quite common as you move up the ladder to combine the role of data entry clerk with a customer service advisor role.

© 2018 Dreams Recruitment 
Part of Dreams Agency Ltd

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